Reimagine How Your Audiences Engage:
Getting to Know DIGIDECK’s Customer Experience Room
Your main menu is the portal to your story – how it functions, looks, and operates can make a huge difference in the desired outcome you want to achieve.
As the first impression when an audience opens up your DIGIDECK presentation, your main menu should be intuitive, dynamic, and impactful. And to take this to the next level, leading DIGIDECK brands have begun to adopt the “Customer Experience Room” for their main menu.
What Is a Customer Experience Room?
A customer experience room is a reimagined, prescriptive main menu experience that houses links to resources and critical information specific to each audience in one cohesive location.
Imagine the main menu of a DVD, where every resource (play movie, bonus features, languages, etc.) is linked in one central location. The same goes for a customer experience room, and you can customize the links depending on the use case.
Common Use Cases for the Customer Experience Room:
Customer Experience Rooms have a wide variety of applications, but some of the most common use cases within the DIGIDECK platform are:
- Customer or New Employee Onboarding
- New Business Sales
- Customer Success & Servicing
- Project Management
The DIGIDECK in-house team will build a custom, on-brand Customer Experience Room for your organization depending on your unique use case.
1. Customer or New Employee Onboarding
When someone is the “new kid”— either a new customer or new employee, having a centralized resource with the most important links is invaluable. A Customer Experience Room in this use case may feature links to:
- Employee handbook
- Brand guidelines
- Login information
- Employee benefits
- Account manager contact info
- Calendar/scheduling tool
- Customer training guides
2. New Business Sales
The Customer Experience Room is also a smart resource during the sales process. When sending a DIGIDECK sales deck to a prospect, you can utilize this format for the main menu, ensuring your prospect sees the most important information right away every time they open their proposal.
Useful links to include for new business sales can include:
- Proposals
- Product catalogs
- Media libraries
- Timelines
- Rep contact information
- Knowledge articles
- Call recordings
3. Customer Success & Servicing
After customers have been onboarded, you can still utilize the Customer Experience Room as a homebase for common actions that occur post-onboarding.
- Change requests
- Live chat & support
- Ongoing training registration
- Training videos
- Product or service releases
- Customer success rep contact info
- Quarterly business reviews
4. Project Management
As projects move from conception to completion, the Customer Experience Room is a great place to house all pivotal project management steps and tasks. Team members can reference the main menu that links out to:
- Project notes
- Calendars
- Timeline
- Contract
- Contact info
- Call recordings
How Do I Implement the Customer Experience Room With My DIGIDECK?
Existing DIGIDECK partners can reach out to their Customer Success Manager to get started with their Customer Experience Room add-on. DIGIDECK’s in-house brand services team will create a custom room based on your brand and desired use cases.
Not a DIGIDECK customer yet? Reach out to schedule a free demo, and mention your interest in the Customer Experience Room to see it in action.
